Bus passengers left standing out in the snow for 45 minutes
A BUS company has launched an investigation after Plymouth-bound passengers were left standing in the snow in the early hours of the morning.
Travellers making their way to the city from London are livid after they say they were ordered off the coach and left in the "bitter cold" for 45 minutes.
Operator Megabus is now offering all those on board the 11.45pm service from London Victoria a full refund.
Disgruntled passenger Davie Moore, described the service as "woeful".
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The 23-year-old said: "We were chucked off the bus at Bristol at 3am, for what seemed like no reason, and made to wait in the snow and bitter cold for 45 minutes."
Passengers were not told why they had to wait outside, Mr Moore said.
The bookies worker, who was travelling to Cornwall to visit his parents after not being able to see them at Christmas, claimed passengers were spoken to rudely when they questioned the delay.
They were then informed the vehicle would be stopping at Bridgwater to change drivers.
Mr Moore, who works for Ladbrokes in East London, said fellow travellers "kicked off" as they suffered delays of nearly an hour. He added: "The second bus they put us on at Bristol was freezing cold and no real apology was offered until it was far too late."
The delay to the service meant Mr Moore missed his connection to Launceston and stranded in Plymouth for two hours.
A Megabus spokesman said the company was "very concerned" about the complaint. "Upon arrival at Bristol for a passenger drop-off the driver noticed some damage to the vehicle," he said. "As a result, passengers were taken to a third party operator where they were transferred on to a different coach.
"The second coach stopped for a scheduled driver changeover at Bridgewater.
"Passengers should have been kept informed of developments throughout the journey and we are investigating why this does not appear to have happened. We would like to apologise for the disruption.
"Passengers who travelled on the service can contact our customer service team for a full refund."