Devon and Cornwall crime chief raises doubt again over 101 service
THE city's new police commissioner has repeated his concerns about the force's non-emergency number.
Concerns about Devon and Cornwall Police's 101 number were again raised by Police and Crime Commissioner Tony Hogg yesterday at what is thought to be his first public meeting in Plymouth since being elected.
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CONCERNS: Tony Hogg
Mr Hogg, who was speaking at the Devon and Cornwall Police and Crime Panel meeting yesterday, said: "We absolutely have to improve the 101 service because it's not working."
It is not the first time the service has come under fire.
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Mr Hogg told The Herald last month how he believed the service, launched last year when the police ditched their previous 0845 non-emergency number, was not fit for purpose.
"I am very disappointed in the 101 number," he said. "The user experience is very poor. I found very few people who have had a satisfactory answer. A caller might get an initial answer but then you can wait for up to half a hour to be dealt with."
Mr Hogg's renewed concerns came as he spoke of developing the new Police and Crime Plan, now open to public consultation. The draft plan will be reviewed by the panel on February 8.
Comments
by Winstonsmith0
Saturday, January 19 2013, 11:44AM
“My experience of the 101 is that it eventually works.
It's the 'eventually' that really worries me!
Ah, the true face of business!”
by Monkeyman
Friday, January 18 2013, 4:06PM
“Why would you use the 101 number and wait when you can tell the rozzers that someone is waving a knife about and get an immediate responce.”
by ewan55
Friday, January 18 2013, 3:57PM
“101 is an automated transfer system, you call the number (101) and you get connected to your force area. It does this by taking your area code, you are thenput through to your main police station (Charles Cross for Plymouth). You are then shunted around to the person(s) or service you require.
101 numbers cost 15P from a BT line.”
by Foldart
Friday, January 18 2013, 8:15AM
“The 101 number and its service appears to be a bad idea. I would expect many who would have used the service are now reluctant to do so.”