First Great Western to cut out annoying announcements
A train company is to slash the amount of "irrelevant and repetitive" tannoy announcements after a backlash from customers.
First Great Western (FGW) made the move after Transport Minister Norman Baker criticised the 'pointless' messages which constantly interrupt journeys.
An internal survey revealed that 40 per cent of content in current tannoy messages are considered useless by passengers.
So from the beginning of May 'no smoking' announcements will go along with those informing people where first class is.
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Others such as 'mind the gap' will be restricted to situations where they are relevant.
Messages such as "change here for connecting services to ..." will be replaced with relevant information on departure times and platform numbers.
First Great Western general manager David Crome said the intention is to get rid of the "tosh".
"Some things we do not need to say anymore such as announcements informing people they can’t smoke on a service, or informing customers where standard and first class seating is," he said.
"We have been through the announcement guide to get rid of all the tosh - the redundant, the irrelevant and the repetitive."
But David Sidebottom, director at Passenger Focus, said certain announcements are "vital".
He said: "On board announcements are important to many passengers to ensure, for instance, that they are aboard the correct train, have a valid ticket, or know when to prepare to alight.
"This repetitive information may be annoying to some passengers, but it is nevertheless vital for others."