MISSED APPOINTMENTS statistics
Derriford Hospital figures show 29,269 outpatients appointments were missed out of 498,753 in 2011/12 – a rate of almost 5.9 cent.
Numbers dropped from 30,491 out of 487,994 in 2010/11 – a rate of 6.25 per cent.
Nationally, patients missed 5.5 million hospital appointments last year, according to Department of Health figures published this week.
The figure was more than 10 per cent of outpatient appointments – ie planned appointments where patients do not have to be admitted to hospital overnight.
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Derriford bosses said they could not calculate exactly how much missed appointments cost the hospital last year.
It has been reported nationally that missed appointments cost between £60 and £120 in lost revenue – equating to an estimated bill of up to £3.5million for Plymouth Hospitals.
Comments
by cajohn
Thursday, September 13 2012, 2:55PM
“At 2.30 pm yesterday security guards were turning people away so that they had no choice but to follow the buses and drive out of the exit. No one was allowed into the carparks. When one came out, one was let in. Dozens of people must have missed their appointments through no fault of their own. How can the elderly be expected to go to park and ride or B&Q and then get the bus back to the hospital and still make their appointment on time. The hospital needs at least 200 more spaces, get on and build the promised multistory carpark. They must make a fortune out of car parking fees, stop pocketing it and build those extra places.”
by blogtodi
Thursday, September 13 2012, 11:35AM
“I'm against people making appointments they don't keep but these figures for lost revenue are really questionable. If the trust lost the income then the taxpayer hasn't paid for the lost appointments so the money isn't lost, merely not transferred from the public purse to the privately run trust...”
by knucklehead
Thursday, September 13 2012, 8:02AM
“I note in the physio department that almost 400 were missed in July
There should be some kind of penalty here”