Plymouth mum with 15-week-old baby left without water after repair blunder
A MOTHER of a 15-week-old baby was left without water for 25 hours after repairs on her home went wrong.
Gail Falsafi and her four children, 15-week old Cherry, 2-year-old Luca, Lola, 6, and Amy, 18, were left without a working toilet, shower or sink when water had to be turned off in their flat in Lipstone crescent, Lipson.
Gail was told by housing provider Plymouth Community Homes that she could be without water for 48 hours as her case wasn't classed as an emergency.
Gail said: "They turned the stop cock off to the sink and blew a valve in the flat beneath. It was the only way they could stop the flooding.
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"The water was turned off at 11am.
"I have four children, the youngest is 15 weeks and I need to sterilise bottles but a housing officer at Plymouth Community Homes said it wasn't classed as an emergency so wouldn't rehouse me overnight.
"A plumber came to connect my supply to the neighbours through a vent but they stopped him from doing it because they wouldn't pay his overtime, and they wouldn't let the out of hours team do it because they said it wasn't an emergency.
"I have got my whole kitchen in my front room; the kitchen is a shell and I have no toilet and no bathroom because of the water being off. It's a joke."
Gail spent over a day without water before her supply was connected to her next-door neighbours.
She added: "I have to wait over two weeks until they fix the fault properly and I went for 39 hours without sleep because of the stress.
"I was told South West Water would never have left me like that. "Due to my complaints they are doing everything in their power to get the job done. It's gone right up to the chief executive and they are desperately trying to keep me happy.
"The service I have received from the workmen and management since has been great, especially Martin Thompson and Dave Bamber.
"I'll give credit where its due; it seems to be behind the scenes where the problem lies."
Plymouth Community Homes manage the flat in Lipstone Crescent.
Ian Frazer, Head of Building and Technical Services for Plymouth Community Homes, said: "We made safe the leak and ensured Mrs Falsafi had access to water overnight from a neighbour's flat.
"We also arranged for the family to be reimbursed for provisions they had to buy which they have taken us up on.
"We returned as a priority at 8am the next morning to install a supply from a different water main.
"The supply was damaged due to problems in a neighbouring flat which we do not own. We are now talking to the resident of that flat to sort out the problem permanently."